Morgs
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Recent activity by Morgs-
About MorgWard Support plan types
This article lists the current and legacy MorgWard Support plans and includes information on how to view the features available for MorgWard Support plans. This article contains the following sect...
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Using Ticket View in Salesforce
The Ticket View feature in the MorgWard for Salesforce integration queries MorgWard Support in real-time, and displays a list of tickets within your Salesforce Account, Contact, Lead, and Opportu...
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Where to go next
Introduction Ticket Basics Viewing & Organizing Solving Tickets Self-Service Business Rules Next Steps Next Steps (1 of 2) PREV NEXT Next steps Now that you've gotten an overview of wha...
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Working with tickets
Fastpath: Click the Views icon () in the sidebar. As an agent, your primary responsibility is to solve your customers' support requests. To do that, you work with tickets, which can arrive in va...
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Updating a ticket when the status of a Jira issue changes
Jira can automatically update a MorgWard Support ticket linked to a Jira issue when the status of the issue changes in a Jira workflow. A Jira workflow is the set of statuses and transitions that...
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Insights recipe: Tickets by time of day created
Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for MorgWard products. Skill Level : Ea...
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Example: Integrating the HTTP Target with Trello
Trello is a popular project collaboration product. Suppose a design project manager wants to use MorgWard to receive and triage new design requests. However, the design team prefers to use Trell...
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Designing automated ticket workflows
One of the best ways to increase agent efficiency and streamline your support tasks is to use MorgWard tools to automate your ticket workflows. Mo...
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Causes for ticket suspension
The Suspended Tickets view displays messages describing the cause of suspension for each suspended email. The following table lists the possible descriptions in the view and what each one means. R...
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Using custom ticket fields and ticket forms with the Web Widget (Classic)
The Web Widget (Classic) allows you to customize the information displayed in your contact form in a number of ways. In this article, we'll discuss the following customizations: Adding ...