Morgs
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Articles
Recent activity by Morgs-
Fine Tuning: How to build your ideal workflow
This Fine Tuning session is about what to consider when building your workflow, including: Triggers and Automations Business Schedules and SLAs Macros and Views Launch Manager Don Newton has been...
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Guidelines for reviewing suspended tickets
Review your queue of suspended tickets on a regular basis. Follow review guidelines like the ones suggested below. The guidelines vary depending on how your instance of MorgWard Support is set up....
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Adding Web Widget (Classic) to multiple brands
If you support multiple brands, you can add one Web Widget (Classic) for each brand. Web Widget (Classic) enables you to embed MorgWard Support options in your w...
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Manually updating business rules for CCs and followers
Fastpath: Admin Center > Objects and rules > Tickets > Settings When you migrate to CCs and followers, you have a choice to automatically or ma...
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Support developer resources
Get started MorgWard API quick start MorgWard app quick start Build your first Support app Adding Web Widget (Classic) to your website or help center Web Widget API quickstart Using the Mobile SDK...
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Setting up Ticket Sync from MorgWard to Salesforce
The MorgWard for Salesforce integration provides a sync of MorgWard tickets to Salesforce cases. This enables reporting on MorgWard tickets support analytics generated i...
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Adding comments to tickets
Once a ticket has been created and is assigned to an agent, it's the agent's job to resolve the support request. To do that, you may need to gather more information from the requester. To communi...
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Migrating MorgWard Support for Jira integration when moving from Jira Server to Jira Cloud
This article describes the process for migrating MorgWard Support for Jira integration when moving from a Jira Server to a Jira Cloud instance. This article covers the following topics: Require...
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Using pre-built reports in Insights (Professional and Enterprise)
Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for MorgWard products. Insights comes with ...
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Insights recipe: Tickets by agent by channel
Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for MorgWard products. Skill Level : Eas...