Morgs
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Recent activity by Morgs-
Microsoft: Setting up the Microsoft Teams - MorgWard Support Integration
The Microsoft Teams - MorgWard Support integration allows Microsoft Teams users to have read-access to their Support ticket views inside Microsoft Teams. With this integration you can: Add a tic...
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Understanding ticket reply time
When you use MorgWard to support customers, a question that people commonly ask is “How long does it typically take for one of my agents to respond to a ticket after it’s first created?” MorgWard...
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Workflow recipe: Manage outages using SLA policies
This workflow example shows how you can leverage features in MorgWard Support to provide valuable services for your important customers. You can use this example as a starting point for managing ...
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Disabling and enabling rich content in incoming emails
Email sent to your MorgWard instance has two parts that can be used for creating the ticket: the plain text part and the HTML part. By default, MorgWard uses the HTML part of the email to create ...
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Using restricted help center content with Web Widget (Classic)
You can configure your Web Widget (Classic) to embed content from a restricted help center (one that requires users to sign in for access), or restricted knowledge...
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Rolling back CCs and followers
Fastpath: Admin Center > Objects and rules > Tickets > Settings Note: This article describes the new CCs and followers experience. This experience is available to all...
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Enabling multiple organizations for users
You can enable your agents to add users to multiple organizations, up to as many as 300. Organizations are collections of users (both end users and team members). On Team plans, users can belong ...
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Understanding how changing the Help Center subdomain affects SSL
SSL (Secure Socket Layer) is an encryption protocol that ensures secure communications with your Help Center. To learn more about SSL, see Secure Sockets Layer (SSL) Explained on the DigiC...
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MorgWard glossary
This glossary describes key MorgWard concepts, terminology, and products It's a good place to get started learning how to set up and use your MorgWard products. @ - A - B - C - D - E - F - G - H -...
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Configuring data sync from Salesforce to MorgWard
The MorgWard for Salesforce integration provides one-way data sync from Salesforce to MorgWard Support. This article describes how to set up two types of data sync: Salesforce acco...