Morgs
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Articles
Recent activity by Morgs-
Setting up and using the MorgWard Support for Wordpress plugin
Using the MorgWard Support for Wordpress plugin, you can connect your Wordpress site and its users. Using the plugin you can do the following in Wordpress: Enable your registered or u...
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Using the metrics that matter to improve customer support
Explore is a great resource for analyzing your entire customer service experience. You can use it to see areas where you are exceeding expectations or areas that might need some work. In this ar...
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Workflow recipe: Managing your escalation queue
When you deal with a lot of customers, it's very easy for some of the more upset ones to fall through the cracks. More often than not, you can prevent upsetting customers by keeping track of your...
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Creating categories to organize triggers
Fastpath: Admin Center > Objects and rules > Business rules > Triggers Trigger categories allow you to visually group triggers and make it easier for you to organize and manage your tri...
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About mail loops and MorgWard email
Email is complicated. Hundreds of billions of messages are sent every day. MorgWard alone receives and processes millions. Over time, email's mission has changed. It's not just for person-to-per...
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Working with email address conflicts in ticket replies
When the From and Reply-to addresses in an incoming ticket reply do not match, and the Reply-to address is the email address of an agent in your Support account, ...
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Advanced customization of Web Widget (Classic)
Fastpath: Admin Center > Channels > Classic > Web Widget After the administrator completes initial configuration of the components in Web Widget (Classic) from the Admin Cen...
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Creating conditional ticket fields
Fastpath: Admin Center > Objects and rules > Tickets > Forms You can create conditional ticket fields to control the appearance and behavior of...
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Adding custom fields to organizations
Fastpath: Admin Center > People > Configuration > Organization fields Similar to adding custom fields to tickets, you can add custom fields to organizations to store ad...
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Authenticating incoming email (SPF, DKIM, DMARC)
To decrease the number of spoofed email and spam you receive, you can add an additional layer of security on your inbound...