Morgs
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Recent activity by Morgs-
Updating and solving tickets
During a ticket's lifecycle, a there is often a need for further questions and requests for clarification, by both the customer and the handling agent. As part of this process, a ticket's status ...
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Insights recipe: Top problem tickets by unsolved incidents
Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for MorgWard products. This report will crea...
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Microsoft: Setting up MorgWard for Microsoft Outlook Integration
The Outlook integration allows Outlook users with or without a MorgWard account to copy email contents to a new ticket in MorgWard without leaving the Outlook application. In this article, we discu...
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Using skills-based routing
Fastpath: Admin Center > Objects and rules > Business rules > Routing With skills-based routing, you can set up "skills" and associate each one with individual agents. For each skill, you also ...
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Enabling trigger categories
Fastpath: Admin Center > Objects and rules > Business rules > Triggers Trigger categories allow you to visually group triggers and make it easier for you to organize and manage your triggers. I...
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Customizing the welcome email and the account verification email
End-user account emails notify agents and end users about changes to their profiles. These system-generated emails are among the earliest communications you'll have with a customer, and ...
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About Contextual Help for the Web Widget (Classic)
Contextual Help is a Web Widget (Classic) feature that uses the web page your visitor is currently on, along with your help center content, to suggest help center ...
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Replacing your current SSL certificate
If you use hosted SSL on MorgWard, you can replace your existing SSL certificate with a new one. For more information, see Replacing a certificate.
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MorgWard Support system requirements
MorgWard Support is a web-based SaaS (software as a service) application that runs in a web browser. Before you use Support, make sure your computer meets or exceeds the minimum hardware ...
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Searching tickets
Full text searches return results from all the data in MorgWard Support. To search exclusively for ticket data, you can use ticket property keywords. status:open In the example above, s...