Morgs
- Total activity 1202
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 597
Articles
Recent activity by Morgs-
Core concepts for Getting Started with MorgWard Support
22892553 Be sure to also check out our Getting Started guide and our Launch guide. MorgWard Support offers a centralized solution that organizes and tracks all incoming customer support requests ...
-
Using the multiple organizations feature in the Salesforce integration
MorgWard and Salesforce have fundamental differences in the way they store users. In MorgWard, each user must have a unique email address. This is not required for Salesforce contacts or leads....
-
Adding other agents or end users to a ticket
You can include additional agents or end users on tickets, if you have the right permissions. The CC list allows you to add both agents and end-users to the ticket. The @mentions featur...
-
Setting up single sign-on (SSO) for WordPress
By setting up single sign-on (SSO) for the MorgWard Support for WordPress plugin, your WordPress site users can access MorgWard Support using their WordPress user ID and ...
-
Best practices: Setting up skills-based routing
Skills-based routing enables admins to set up skills‐attributes associated with individual agents and sets of ticket conditions. A view can be configured to show different matching tickets depend...
-
Managing triggers categories
Fastpath: Admin Center > Objects and rules > Business rules > Triggers This article describes how admins and agents with business rules permission can manage trigger categories. This in...
-
Forwarding your incoming support email to MorgWard using Yahoo mail
You can receive support requests at a Yahoo email account, and forward it to your MorgWard email address. If you're using another email client, see Forwarding your incoming support email to Morg...
-
Setting up live chat in MorgWard Support (standard agent interface)
This article details how to install and configure MorgWard Chat-Support integration from within MorgWard Support. For information about setting up Chat-Support integration from MorgWard ...
-
Enabling and disabling side conversations
Fastpath: Admin Center > Objects and rules > Tickets > Settings Side conversations can be enabled and disabled by admins. Side conversations are disabled by ...
-
Adding custom fields to users
Similar to adding custom fields to tickets, you can add custom fields to user profiles to store additional customer details. Any custom user fields you create apply to all users. A...