Morgs
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Recent activity by Morgs-
Adding tags to users and organizations
Tags can be added to users and organizations and these tags can then be used in business rules to manage the ticket workflow and to restrict access to Help Center content. Tagging users ...
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Renaming your subdomain
This article describes how to rename your account subdomain. You can rename the subdomain of a paid account or a trial account, but not a sandbox account. It's important to remember that if you ...
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Using the notifications list to manage conversations
This article describes how to use your notifications list to manage your social messaging and MorgWard messaging conversations in the MorgWard Agent Workspace. To use this feature, an administrat...
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About the Support default triggers
To help you get started with triggers, MorgWard Support provides a standard set of triggers and mail notifications that are best practices in a typical ticket ...
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Allowing MorgWard to send email on behalf of your email domain
If you want to use your own email address to receive support requests, and you've added your email address as a support ...
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Adding custom fields to your tickets and support request form
Fastpath: Admin Center > Objects and rules > Tickets > Fields You can add custom fields to tickets and they can be visible to agents only or to both agents and end-users. Yo...
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Examples for using Support for your business type
MorgWard Support is flexible and scaleable enough to be used with all common business types both within your own business, working with customers, or working with other businesses. In these article...
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Translating conversations in the MorgWard Agent Workspace
Agents can communicate with end users and other agents, even if they are using different languages, using the native translation feature in Agent Workspace. The translation feature...
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Google Analytics and Help Center - Part 5: Capturing Help Center user data
Google Analytics gives you the ability to capture additional information on a Hit, Session, User, or Product. This section will focus on capturing data on Users, but this same technique can be ap...
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Managing triggers
This article discusses the following topics related to managing your triggers: Editing and cloning triggers Deleting and deactivating triggers Activating a trigger Viewing the trigger...