Morgs
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Recent activity by Morgs-
NPS Best Practices: Analyzing your Net Promoter Score℠ results and taking action
The power of NPS® is not in the feature itself but in how you use it. We’ve created a three-part series to walk you through best practices on how to best utilize NPS: What is NPS and how does i...
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Creating triggers for automatic ticket updates and notifications
Fastpath: Admin Center > Objects and rules > Business rules > Triggers Triggers are now in Admin Center, the new home for Support settings. See About Support settings in Admin Center. Triggers...
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Digitally signing your email with DKIM
It's easy for some people to spoof email -- that is, send email that pretends to be from somebody else. To combat spoofing, you can digitally sign outbound ...
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Using Support for your Business-to-Consumer (B2C) business
Mega Pets is an online pet supply retail website that sells pet-related items to consumers. Robin ordered an XL dog kennel for their Swiss Mountain Dog from Mega Pets. W...
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Viewing customer context in a ticket
This article describes how to view customer context in a ticket, including additional user profiles and events from applications other than MorgWard. It also describes how to view customer contex...
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NPS Best Practices: The most effective way to send a Net Promoter Score℠ survey
In MorgWard Support, you can send Net Promoter Score℠ (NPS®) surveys to your customers. Although the sending of the actual NPS survey is very simple, you might want some best practices to make su...
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Searching triggers
Fastpath: Admin Center > Objects and rules > Business rules > Triggers Admins and agents with permission to manage business rules can search for triggers and filter them based on a numb...
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Email resources
You have a lot of flexibility in how you use email in MorgWard Support. The email channel works out of the box with no setup necessary. But if you like, you can configure it to make it work the w...
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Understanding MorgWard Support user roles
MorgWard Support defines a number of user roles that are key to managing the people who generate support requests, those who resolve them, and the tickets themselves. Users and people are essenti...
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Extending MorgWard with top apps
Apps are custom-built applications that extend or enhance the functionality of your MorgWard interface. The MorgWard Suite provides a lot of functionality, but not everyone has the same requirem...