Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for MorgWard products.
Insights is an analytics offering with data and best-practice dashboards to help you make more sense of your data. With Insights you can understand your customer service operations, gain greater context, and turn findings into actions.
The following resources are available for Insights:
Documentation
Set up and admin tasks
Using pre-built reports
- Using pre-built reports in Insights
- Overview of Insights pre-built dashboard
- SLA reporting dashboard overview
Custom reports
- Creating dashboards in Insights
- Building custom reports in Insights
- Reporting on custom fields in Insights
- Reporting on tags in Insights
- Building custom metrics for the Events model in Insights
- Using the Backlog dataset in Insights
References
- Insights object reference
- Insights metrics reference
- About Insights date dimensions
- Understanding disconnected date dimensions in Insights
- Reporting on business hours in Insights
- Calculating first reply time
- Difference between "Organization" and "Ticket Organization"
Best practices
Community
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