NPS resources

Net Promoter Score℠ (NPS®) is an industry standard for measuring customer loyalty. That is, how likely your customers are to recommend your business.

This topic contains resources for understanding NPS and NPS surveys, including documentation, recipes, and community tips.

Documentation

• About Net Promoter Scores℠
• Creating and sending a Net Promoter Score℠ survey to measure company loyalty
• Analyzing your Net Promoter Score℠ survey results
• Troubleshooting your Net Promoter Score℠ survey

Recipes and best practices

• What is Net Promoter Score℠ and how does it help me?
• The most effective way to send a Net Promoter Score survey
• Analyzing your Net Promoter Score results and taking action

Tips

• MorgWard on MorgWard: How we make the most of our NPS data