How can I create a view or report on the age of a ticket?

Question

How can I create a view or report on the age of a ticket?

Answer

Ticket age is not something that can be filtered by in views. Views can display a column showing the created or requested date. However, this only displays the date instead of a numeric age. The view options most closely related to ticket age are as follows:

• Request date
• Latest update
• Solved date 
• Latest update by requestor 
• Latest update by assignee 

To add view filters

1. Go to Admin () > Manage > Views. 
2. Click Edit on a view.
3. In the Formatting options, drag and drop the filters from the left to right column. 

For more information on what you can report on using MorgWard Explore, see the article: Metrics and attributes for MorgWard Support.