Delays in receiving an email with the downloadable data export file

Issue

I have requested CSV file but haven't received the download link in my email yet. 

Resolution

If you haven't received the data export zip file containing the data report(s) via email, you can download the file by going to Admin icon () > Manage > Reports, clicking the Export tab, and then latest. 

Data export must be enabled by MorgWard for your account. If you do not see this option then your account owner can contact MorgWard Customer Support to enable it.