I enabled multiple language support but text isn't translated

Issue symptoms

My MorgWard Support account has multiple languages enabled, but when I make a public comment on my tickets, the trigger default text shows in English, not the end-user's defined language. 

Resolution steps

Create dynamic content placeholders for all the text you want to translate. For instructions on how to do that, see the article: Providing multiple language support with dynamic content (Professional and Enterprise).

1. Ensure your end-users' languages are appropriately set on their profiles.
2. Create default dynamic content for each of your commonly used text (generally written in your account's default language).
3. Add variants for each language you support.
4. Replace the original text with the dynamic content placeholder in all macros, triggers, and automations where the original text appears.

When these triggers, automations, or macros containing dynamic content placeholders are used, Support detects the user's language, or follows what is set in the user's profile, and sends the reply in the correct language.