How can I tag tickets based on the requester's language?

Question

How can I tag tickets based on the requester's language?

Answer

You can tag tickets based on the requester's language by creating a trigger.

1. Navigate to Admin icon () > Business Rules > Triggers and click Add new trigger.
2. Enter a title for the trigger.
3. Under Meets ALL of the following conditions, select:
   • Ticket > Created
   • Requester: Language > (select language)
     
4. Under Perform these actions, select:
   • Add tags > (tag_of_choice)
     
5. Click Save.

For more workflows using tags and the country of the customer, see How do I filter the tickets by country?.