Insights recipe: Tickets by time of day created

Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for MorgWard products.

Skill Level : Easy, uses built-in metrics, no complex configuration

Time Required : 10 minutes

Ingredients :

• One Report

This recipe provides a quick and easy way to find the hour with the highest amount of tickets created. This is a great way to get an idea of what times you might need to ensure proper staffing to handle the incoming ticket volume.

 

Creating the report

1. Click the Reporting icon ( ) in the sidebar, then select the Insights tab.
2. Click the GoodData link in the top right corner.
3. In the top menu, click Reports > Create Report .
4. Open the What menu and select "# Tickets".

   

5. Open the How menu and select "Hour Ticket Created".
6. Under Display Label , select "Hour Ticket Created: 12H" to make a more visually appeasing bar chart.
7. Change the report type to bar graph.

   

8. Select Show Configuration .
9. Under Advanced Configuration :
   • Select Global Settings .
   • Check Data Labels .
   • Uncheck Gridlines .

   

10. Click Create to give your report a title and save for later use.