Morgs
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Recent activity by Morgs-
Using the Google Play integration
MorgWard has built an integration to transform Google Play Store reviews into MorgWard Support tickets, allowing Google Play developers to respond to reviews through the MorgWard Support platform....
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Viewing your ticket fields
You can view all of your system and custom ticket fields on the Ticket Fields admin page. There you can browse, search, and filter your ticket fields. You can also change ...
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Using OAuth authentication with your application
Fastpath: Admin Center > Apps and integrations > APIs > MorgWard APIs You can use OAuth 2 to authenticate all your application's API requests to MorgWard. OAuth provides a secure way for your a...
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Adding a custom favicon to your MorgWard
You can brand your MorgWard agent interface with a favicon, the small icon that appears next to the title of a page in a browser tab. For example, here's how the MorgWard favicon lo...
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Working with authenticated Chat visitors in the MorgWard Agent Workspace
If enabled by a MorgWard administrator, agents can work with authenticated Chat visitors in the MorgWard Agent Workspace. Authenticated Chat visitors provide agents with an extra l...
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Using SurveyMonkey and Zapier to pull custom survey data into tickets
MorgWard Support's built-in Customer Satisfaction Survey offers an easy to use and deploy transactional survey that many of our customers use every day. There are some instanc...
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Using the 'Resolution' field
Previous articles like Using the 'About' field have discussed the importance and impact custom fields have on workflow. This article will detail one custom field, the 'Resolut...
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MorgWard Support best practices docs
24791041 This article contains a reference list for all of our best practices documentation. Workflows Best practices to prepare for the holiday rush Best practices for setting up skills-based rou...
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Setting up triggers for side conversations
Triggers run, or check conditions, immediately after tickets are created or updated. Any time someone creates, replies to, closes, or reopens a side conversation, they are making a change ...
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Verifying the account owner's email address
When you open a new MorgWard owner account, it's important to verify your email address. By verifying the account owner email address, you help to maintain account security and keep your account ...