Can administrators set up an agent's personal views?

Question

I want to configure my agent's personal views. Can administrators set up an agent's personal views?

Answer

No, admins cannot configure personal views for an agent. The agent must create personal views for themselves while signed in to their own account.

A workaround is to set a shared view that a set of agents can use. For more information about creating personal and shared views, see the article: Creating views to manage ticket workflow.