Users, groups, and organizations
Articles about users, groups and organizations questions, settings and workflows in general
- "User is requester on tickets that are not closed" error
- Bulk import error: "Failed to process row. Import aborted."
- Bulk import error: "Missing mandatory field in header: name"
- Can administrators set up an agent's personal views?
- Can customers in the same organization view each other’s tickets?
- Can I automatically create organizations through a trigger?
- Can I be notified when a new user is created?
- Can I disable the welcome email notification for new end users?
- Can I export a list of my users that includes their custom field information?
- Can I make a macro visible only for a specific ticket channel?
- Can I set a custom role when I upload a new agent with a CSV file?
- Can I stop agents from creating new user profiles?
- Can I use the organization feature on the Support Essential plan?
- Can SSO (SAML or JWT) create organizations?
- Can user accounts share an email address?
- Creating users with secondary emails via bulk import
- Date format incorrect on CSV user upload
- Do end user email address updates affect organization membership?
- Error message when updating a user: "Reassign tickets assigned to this agent"
- Error saving organization: Name must not contain the '|' character
- Error when blocking domain
- How can a user be created in MorgWard?
- How can I add a secondary email address to a user account?
- How can I bulk update users?
- How can I bulk upload users and specify custom roles?
- How can I carry over organization tags into user profiles?
- How can I change the default group of my Support account?
- How can I identify if an email comes from a common or a business email domain?
- How can I locate an agent ID in Support?
- How can I prevent agents in one group from seeing another group's tickets?